Frequently Asked Questions
Everything you need to know about our age-defying skincare and delivery services.
What is the Medik8 CSA Philosophy?
Our core philosophy for youthful-looking skin is simple: Vitamin C plus Sunscreen by day, Vitamin A by night. We focus on high-quality, stable formulations that deliver visible results.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Are Medik8 products cruelty-free?
Yes, Medik8 is a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our customer support team to initiate a return request.
Do you offer international shipping?
We currently ship to a wide range of international destinations. Shipping costs and delivery timelines vary depending on the destination country and are calculated at checkout.
How do I know which Retinol strength to start with?
We recommend starting with our lowest concentration (Step 3) and gradually increasing strength as your skin builds tolerance. This 'ladder' approach minimizes potential irritation.